SecOps Technical Success Manager

About the role

Zscaler is seeking a SecOps Technical Success Manager (TSM) in Bangalore, India, within the Technical Success department. This hybrid role leads strategic engagements for high-profile enterprise accounts, partnering with executives to deliver contextualized risk scoring and proactive security solutions using the Data Fabric for Security™ and Unified Vulnerability Management modules. Day-to-day responsibilities include analyzing complex technical environments, developing product expertise, cross-functional collaboration, and delivering technical consulting and training sessions.

What you’ll do

• Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success
• Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies
• Develop deep product expertise across Data Fabric for Security™ and Unified Vulnerability Management modules to advocate best practices
• Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations
• Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization

What you’ll bring

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Experience in a customer-facing technical consultancy or success role within cybersecurity
• Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly
• Hands-on experience analyzing technical environments, conducting cross-functional collaboration, and troubleshooting critical customer escalations
• Background in data modeling methodologies, SQL, or ETL processes within technical or security domains
• Bachelor's degree in Computer Science, Engineering, or a related technical field

Nice to have

• Deep domain expertise in vulnerability management programs, enterprise risk scoring, and security operations
• Prior experience mentoring technical engineers and elevating service delivery practices
• Hands-on familiarity with security data fabric architectures or multi-tool security data integration

Skills

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement

Education

Bachelor's degree in Computer Science, Engineering, or a related technical field