TC
Hiring companyTata Communications
Verified today
Senior Customer Service Executive, Customer Service Operations
Bhopal,Madhya Pradesh,India On-site
About the role
Customer Service Operations team at Tata Communications ensures reliable fiber deployment and FTTH connectivity for network services. The Senior Customer Service Executive oversees fiber construction, acceptance testing, and MIS reporting, coordinating field resources and managing project rollouts. Based in Bhopal, India, this role works on-site with occasional travel to project sites.
What you’ll do
- Manage fiber deployment and construction for last‑mile FTTH projects
- Conduct acceptance testing and ensure first‑time‑right delivery
- Prepare daily, weekly and monthly MIS reports and progress presentations
- Track PR/PO and coordinate with field resources regionally
- Reconcile material inventories and oversee online meetings
Nice to have
- Knowledge of FF1 app
- Knowledge of AW app
- Proficiency with Google Earth
Skills
customer servicefiber opticsdeployment managementproject rolloutMIS administrationfiber deploymentlast mile connectivity