Regional Operational Leader, APJ Submarine

About the role

Ciena is seeking a Regional Operational Leader, APJ Submarine to lead regional services and operations for complex submarine network deployments. The role drives project delivery, operational excellence, customer satisfaction, and financial performance across a portfolio of large-scale telecommunications initiatives. Based in Gurugram, the position contributes directly to the growth, reliability, and long-term value of Ciena's submarine services business.

What you’ll do

• Lead regional services and operations activities, including project delivery, training delivery, and post-sales support in alignment with contractual requirements
• Coordinate project execution, resource allocation, and delivery performance to achieve schedule, scope, and budget commitments
• Manage maintenance activities for deployed networks and achieve service level agreement commitments and customer satisfaction objectives
• Direct organizational planning, forecasting, risk management, change management, and business performance reporting across the regional services portfolio
• Drive collaboration across internal and external stakeholders to meet customer expectations and business objectives
• Develop and execute services cross-sell and upsell strategies to expand customer engagement and revenue opportunities
• Lead pre-sales and sales support activities, including development of project plans, services statements of work, pricing models, and contract negotiation support
• Manage organizational capability by leading project directors, project managers, PMO functions, network engineers, technicians, and field service partners to deliver operational excellence

What you’ll bring

• Bachelor’s degree or relevant years' work experience
• Minimum 15+ years in the technology industry in a leadership role, preferably including services and customer-facing role experience
• Ability to translate global services objectives into regional services plans
• Ability to build credibility and relationships with customer decision makers, Ciena leaders, and partners
• Budget-focused mindset with commitment to customer-driven business growth
• Demonstrated organizational leadership experience managing a services organization operating across multiple countries in the technology sector
• Application of operational deployment practices for complex next-generation telecommunication networks in the optical and submarine space

Skills

Education

Bachelor’s degree or relevant years' work experience.