Manager, OTC Billing

About the role

Uber's Hyderabad Center of Excellence seeks a Manager, OTC Billing to lead the Manual Billing function and shape the future of billing operations through automation, AI, and continuous improvement. Day-to-day, you'll oversee end-to-end billing, credit & rebill, and customer portal management while partnering with Sales, Engineering, FinTech, and Global Process Owners to resolve issues and build scalable solutions. You'll also build and lead the Hyderabad Billing Center of Excellence, manage vendor performance, and coach a high-impact team. This is a remote role based in Hyderabad, Telangana, India.

What you’ll do

• Lead the end-to-end Manual Billing process, ensuring accuracy, compliance and strong financial controls.
• Serve as the subject matter expert for billing operations, supporting complex billing scenarios and driving best practices.
• Partner with Sales, FinTech, Engineering and Global Process Owners to resolve operational issues and improve billing systems and processes.
• Own Credit & Rebill workflows and customer portal management, identifying root causes and implementing long-term solutions.
• Build and lead the Hyderabad Billing Center of Excellence, including managing external vendor performance and service delivery.
• Drive continuous improvement initiatives using Lean or Six Sigma methodologies to simplify, standardise and optimise processes.
• Champion AI and automation by identifying opportunities to reduce manual effort and improve operational efficiency.
• Coach, develop and mentor team members while fostering a culture of continuous learning, accountability and operational excellence.

What you’ll bring

• Bachelor's degree in Finance, Accounting, Business, or a related discipline.
• 6–9 years' experience within Order-to-Cash (OTC), Billing or Financial Operations.
• Previous experience leading or managing teams within a Global Capability Centre (GCC), shared services, or similar operational environment.
• Strong understanding of billing operations, financial controls, audit requirements and risk management.
• Experience partnering with cross-functional stakeholders across business and technical teams.
• Excellent communication, stakeholder management and problem-solving skills.

Nice to have

• MBA or relevant professional qualification.
• Experience with enterprise billing or ERP systems.
• Knowledge of Lean, DMAIC or Six Sigma methodologies.
• Experience managing third-party vendors and performance against KPIs and SLAs.
• Familiarity with Jira, Slack or similar workflow management tools.
• Demonstrated experience leveraging automation, AI or Agentic AI solutions to improve operational processes.

Skills

Benefits

• Bonuses
• Equity
• Other compensation
• Range of benefits

Education

Bachelor's degree in Finance, Accounting, Business, or a related discipline.