South Star- MDM Administrator

About the role

South Star IT Operations team empowers telecom businesses by managing enterprise mobile and endpoint environments. The MDM Administrator oversees device onboarding, policy enforcement, compliance monitoring, and user support for corporate and BYOD devices using MDM/UEM platforms. Based in Navi Mumbai, on-site work with night‑shift schedule, growth path to L2/L3 support.

What you’ll do

• Enroll, configure, and manage mobile and endpoint devices across platforms
• Perform device lifecycle tasks such as provisioning, remote lock/wipe, and decommissioning
• Provide L1/L2 support for MDM issues via ITSM tools
• Troubleshoot enrollment failures, app access, and policy conflicts
• Escalate complex issues with diagnostics to senior engineers
• Generate compliance and inventory reports for audits
• Maintain accurate device inventory and policy adherence records
• Create SOPs, user guides, and knowledge‑base articles

What you’ll bring

• 3-4 years experience in MDM/UEM administration
• Hands‑on with enterprise MDM/UEM solutions
• Endpoint management and device lifecycle knowledge
• Familiarity with mobile OS and desktop platforms
• Basic directory services and identity management understanding
• Experience with ITSM/ticketing tools
• Strong communication and documentation skills
• Basic scripting or automation knowledge

Skills