Senior Unit Manager - Tech Transformation

About the role

Job Purpose Lead the end?to?end Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects: 1. End-to-End workflow for pre-computation,payout computation and invoicing 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification 3. Compliance calling revamp 4. Legal process automation 5. Realtime data sync across multiple systems Duties and Responsibilities • A – Key Accountabilities for the Role • Delivering key tech transformation projects in process automation • 1. End-to-End workflow for pre-computation,payout computation and invoicing • 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification • 3. Compliance calling revamp • 4. Legal process automation • 5. Realtime data sync across multiple systems • • • 1) Requirements, Process Design & Documentation • Capture detailed requirements, map current vs. target process flows (BPMN), and define acceptance criteria. • Prepare BRDs/user stories, test scenarios, and SOPs under guidance from leads. • • 2) Controls, Compliance & Reporting • Implement and validate control requirements (data privacy/masking, consent capture, audit logs, SoD). • Maintain delivery trackers, value realization dashboards, and risk/issues registers. • • B – Additional Accountabilities • Contribute to continuous improvement retrospectives and knowledge shares. • Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. Key Decisions / Dimensions • Story reqiurement & test case prioritization, and minor design choices. • Escalation of data/exception issues and environment constraints. • Suggestions on reusability and minor process tweaks. Major Challenges • Managing multiple dependencies (systems, credentials, data) during builds/tests. • Ensuring clarity of requirements and test coverage within tight timelines. • Sustaining solution stability across peak loads and process variations. Required Qualifications and Experience a) Qualifications • Graduate (Engineering preferred). Certifications in RPA tools, BPM/low?code, SQL/APIs, Lean/Six Sigma (Yellow/Green Belt) desirable. b) Work Experience • Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping. • 6–10 years in process automation delivery/BA within BFSI or high?volume operations. • Strong analytical skills, documentation discipline, and familiarity with control requirements.

What you’ll do

• Lead end-to-end process automation projects for DMS function
• Capture requirements, design BPMN workflows, and define acceptance criteria
• Prepare BRDs, user stories, test scenarios, and SOPs
• Implement controls, compliance measures, and reporting dashboards
• Maintain delivery trackers and risk registers
• Contribute to continuous improvement retrospectives and knowledge sharing

What you’ll bring

• Graduate (Engineering preferred)
• Certifications in RPA tools
• Certifications in BPM/low-code
• Certifications in SQL/APIs
• Lean Six Sigma Yellow/Green Belt

Nice to have

• Hands on experience in ZBB
• Experience with BPR/DPR and Draw.io process mapping
• 6-10 years in process automation delivery/BA within BFSI
• Strong analytical and documentation skills
• Familiarity with control requirements

Skills

Education

Graduate