BF
Hiring companyBAJAJ FINANCE LIMITED
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Cluster Manager, Debt Management Services
Delhi, Pitampura, India Full-time On-site
About the role
Debt Management Services team at Bajaj Finance focuses on overseeing collection operations and risk mitigation across regions. The Cluster Manager leads a territory to meet collection and cost targets, ensures legal compliance, manages agency performance, and handles escalations. Delhi, Pitampura, India, on-site work model.
What you’ll do
- Achieve collection targets for assigned territory
- Monitor and control cost of collections and PI targets
- Ensure legal guidelines and code of conduct compliance
- Oversee agency and executive performance to prevent fraud
- Maintain portfolio risk by managing bucket flows
- Handle customer issue escalations and legal/police matters
- Recruit and evaluate collection officers and area managers
What you’ll bring
- 8-10 years experience in collections or debt management
- Proven track record meeting collection targets
- Experience with legal compliance in financial services
- Ability to recruit and manage collection officers
Skills
Collection ManagementLegal ComplianceTeam LeadershipRisk ManagementPortfolio ControlPerformance MonitoringCustomer EscalationsRecruitment