Principal Technical Consultant

About the role

The Principal Technical Consultant (Technical CRM Product Owner - RDT Diagnostics Commercial) at Roche operates within the RDT Diagnostics Commercial team in Pune, acting as a senior strategic tech consultant with full architectural ownership of the Salesforce CRM Integrations and Salesforce Life Sciences Cloud ecosystem. Day-to-day, the role oversees global CRM technical architecture and Data Cloud (D360) harmonization, manages strict backlog prioritization across a complex matrix organization, drives root cause analysis and technical debt ownership, and shapes long-term product roadmaps while integrating next-generation AI capabilities such as Agentforce. The position also defines architectural guardrails for AI deployments, implements advanced integration patterns across Slack, Salesforce, and Data Cloud to deliver a unified System of Context, and serves as a trusted advisor to leadership on sustainable business transformation.

What you’ll do

• Acts as the technical authority for Salesforce Life Sciences Cloud and Data Cloud (D360), overseeing global CRM technical architecture and integration design with full autonomy.
• Coordinates complexity and scale across the operational ecosystem, defines technical discovery efforts across highly ambiguous spaces, and manages the technical delivery of the architectural roadmap.
• Leads the analysis of business and platform problems, driving comprehensive root cause analysis and maintaining full ownership of technical debt, system performance, and integration integrity.
• Proactively prevents custom-code sprawl and scope creep, and is ultimately accountable for technical deliverables and operational stability, ensuring architectural alignment with broader organizationa
• Identifies and engages key stakeholders, including management, across regional and global organizational boundaries, and shapes product strategy as a trusted advisor to leadership.
• Drives significant impact on projects and programs by ensuring the delivery of high-value solutions that align with commercial business strategy and leads the evaluation of strategic solution options,
• Works typically on a global product or product line level, effectively managing highly ambiguous and evolving requirements in dynamic, live operational environments.
• Leverages expert knowledge of Salesforce multi-cloud engineering, API-led connectivity, and architectural governance to inform global strategies and leads the application of engineering principles acr

What you’ll bring

• Extensive experience architecting complex Salesforce solutions within the Life Sciences/Biotech vertical, coordinating complexity and scale across highly ambiguous global spaces.
• Demonstrated advanced knowledge of Technical Ownership, CRM Sales ecosystems, and modern Salesforce architectural practices.
• Hands-on experience with Salesforce core technologies (Apex, LWC, Flows) and integration middleware (MuleSoft or similar).
• Proven track record of recommending optimal technology solutions for sustainable business transformation and working on unusually complex problems with highly innovative solutions.
• Strong knowledge of CRM Integrations, CRM Data expertise, Salesforce Life Sciences Cloud, Data Cloud (D360), and Agentforce.
• Ability to apply systems thinking to provide holistic and enterprise-wide product lifecycle management.
• Mastery in requirements and domain knowledge, with the ability to conduct comprehensive root cause analysis and advanced value and risk assessments.
• Exceptional stakeholder management skills, acting as a role model in teamwork and driving good collaboration across Informatics and business structures.

Nice to have

• Good to have skills on the Slack Platform.
• Strong dedication to actively contributing to organizational development, including showing leadership in the Product Owner Community of Practice and acting as a mentor for technical and product pract

Skills

Education

Extensive experience architecting complex Salesforce solutions within the Life Sciences/Biotech vertical, coordinating complexity and scale across highly ambiguous global spaces.