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Hiring companyAT&T
Verified 4 days ago
Analyst App/Prod Support, Azure, Kubernetes
Hyderabad, India Full-time On-site
About the role
Application Production Support team at AT&T provides 24x7 incident response for Azure‑hosted microservices and event streaming platforms. The Analyst monitors production health, triages alerts via PagerDuty, resolves issues using Splunk, Prometheus and Grafana, and maintains ticket ownership in iTrack while developing SOPs and runbooks. Hyderabad, India, on-site, hybrid shift schedule with rotational 24‑hour coverage.
What you’ll do
- Provide 24x7 support for incidents and alerts
- Diagnose and resolve issues using logs and monitoring tools
- Escalate to Tier 2 for complex architectural problems
- Manage iTrack tickets end‑to‑end
- Respond to PagerDuty alerts and validate incidents
- Monitor production health and proactively address anomalies
- Maintain operational mailboxes and client communications
- Track metrics such as MTTR and resolution trends
- Develop and update Tier 1 SOPs and runbooks
What you’ll bring
- 3+ years application production support
- Hands‑on AKS and Kubernetes troubleshooting
- Experience with Splunk, PagerDuty, Prometheus, Grafana
- SQL/Postgres for data investigation
- Read Java, Spring Boot, React logs
- Basic Python scripting
- Linux/Unix command‑line proficiency
- Rotational 24x7 shift availability