Product Manager - Merchant Experience

About the role

Xplor's Boutique Fitness Division seeks a Product Manager to own the self-serve merchant portal in Pune, India. You will define the strategy and roadmap for the platform where merchants view transactions, payouts, and reports while managing account settings. The role involves partnering with design, engineering, and financial teams to deliver intuitive, data-driven experiences that reduce support volume. This is a full-time position based in Pune.

What you’ll do

• Own and evolve the strategy and roadmap for Xplor's self-serve merchant portal across global markets
• Define clear, accurate reporting and statements for merchants to pull without raising tickets
• Own merchant self-service features including account details, users, permissions, and settings
• Identify high-volume support reasons and design self-serve flows to deflect them
• Own the configuration portal used by internal teams to set up and maintain merchants
• Partner closely with design and engineering to ship intuitive experiences grounded in merchant needs
• Embed AI tools into the product lifecycle for synthesis, prototyping, and analytics
• Drive agile delivery with engineering, design, and data using clear PRDs and user stories

What you’ll bring

• 3-4 years of product management experience
• At least 2 years building B2B SaaS, dashboard, portal, or self-serve products
• Strong product craft including discovery and design partnership
• Experience presenting complex financial data clearly to non-technical users
• Track record of improving adoption, engagement, or support-deflection metrics
• Comfort working with product analytics to understand behavior and measure impact
• Payments literacy regarding transactions, payouts, and fees
• Hands-on proficiency with AI productivity tools like Claude, ChatGPT, or Cursor

Skills