BF
Hiring companyBAJAJ FINANCE LIMITED
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Assistant Manager, Debt Management Services, SME
Pune, Maharashtra, India Full-time On-site
About the role
Debt Management Services - SME team at Bajaj Finance focuses on credit card debt recovery and agency management. The Assistant Manager leads field debt collection, oversees agencies and executives, ensures legal compliance, and drives performance metrics. Based in Pune, Maharashtra, India, on-site work model with occasional field visits.
What you’ll do
- Responsible for field debt collection of credit cards in assigned area
- Visit high POS and critical customers personally
- Identify, manage, and monitor collection agencies and executives
- Ensure compliance with legal guidelines and code of conduct
- Track and improve collection performance metrics
- Handle customer escalations and audit queries
What you’ll bring
- 2-3 years experience in debt collection or financial services
- Strong communication and negotiation skills
- Ability to lead teams and manage agencies
- Proficiency with computers
Skills
Debt CollectionAgency ManagementLegal CompliancePerformance MetricsCustomer EscalationsTeam Leadership