Senior Product Specialist

About the role

The Senior Product Specialist at Novartis in Telangana is the primary driver of customer interactions and sales performance, serving as the face of the customer experience approach. Day-to-day, the role personalizes and orchestrates customer engagement journeys for target HCPs, builds sustained collaborations, leverages data to prioritize territory and account plans, and shares customer insights with internal stakeholders. The specialist also collaborates compliantly with cross-functional teams to design solutions addressing unmet customer and patient needs, acts with integrity per the Novartis Code of Ethics, and reports technical complaints or adverse events within 24 hours.

What you’ll do

• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences and leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to needs and understanding the healthcare environment
• Leverage available data sources to create, dynamically prioritize, and adjust relevant territory, account, and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support product- and indication-related content, campaigns, and interaction plans
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent
• Report technical complaints, adverse events, or special case scenarios related to Novartis products within 24 hours of receipt

What you’ll bring

• Ability to personalize and orchestrate customer engagement journeys for target HCPs
• Skill in building sustained collaboration with HCPs over time
• Ability to leverage data sources to create and dynamically adjust territory, account, and customer interaction plans
• Capacity to share customer insights with internal stakeholders to support content, campaigns, and interaction plans
• Ability to collaborate compliantly with cross-functional teams to design and implement solutions
• Commitment to act with integrity, honesty, and transparency in treating customers and colleagues
• Willingness to speak up on ethical dilemmas and live by the Novartis Code of Ethics and Values
• Ability to report technical complaints, adverse events, or special case scenarios within 24 hours of receipt

Skills