Marketing Engagement Specialist

About the role

Consumer Experience Operations team at Accenture drives CX programs across CRM, Social Media, Web Ops and Analytics. The Marketing Engagement Specialist leads end‑to‑end delivery, capacity planning and performance management for the DRBU, ensuring KPIs, SLAs and quality standards are met. Navi Mumbai, on‑site role, with responsibility for operational innovation, data‑driven insights and team development.

What you’ll do

• Lead CX operations delivery across CRM, Social Media, Web Ops and Analytics
• Oversee resource and capacity planning for the DRBU CX team
• Ensure data integrity, reporting accuracy and analytics output
• Drive process simplification, automation and operational efficiency
• Coach and develop team members to achieve operational excellence

What you’ll bring

• BBA or BCom
• Post Graduate Diploma in Marketing and Advertising
• Bachelor’s degree in Marketing, Business or related field

Nice to have

• 7-11 years CX Operations, CRM or Digital Marketing experience
• Proven leadership of cross‑functional marketing teams
• Strong project and people management skills
• Proficiency with Power BI or Tableau for data visualization
• Experience managing multi‑market delivery teams

Skills