Senior Analyst - Order Management

About the role

Freshworks is seeking a Senior Analyst – Order Management to join its dynamic team in Chennai, India. The role ensures accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. Day-to-day work includes drafting contracts, resolving order-related issues with Sales and Finance, analyzing processes for improvement, supporting revenue recognition and audits, and utilizing tools like Excel, Google Suite, and SAP for reporting and optimization. The position also involves contributing to transformation projects focused on process simplification, enhancement, and automation.

What you’ll do

• Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies
• Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows
• Maintain meticulous attention to contract details, ensuring alignment with billing policies
• Analyze order management processes and recommend improvements to enhance efficiency
• Assist in revenue recognition processes and support audit requirements
• Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently
• Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization

What you’ll bring

• 5+ years of Order to Cash experience in a high-growth SaaS environment
• Business degree in Accounting, Finance, or Management preferred
• Excellent communication skills with ability to interact across all levels, functions, and geographies
• Problem-solving ability with strong attention to detail
• Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.
• Strong time management skills with ability to handle multiple tasks and meet deadlines efficiently
• Customer service-oriented mindset, working collaboratively to improve processes and customer experiences

Nice to have

Good understanding of EX platforms would be plus

Skills

Education

Business degree in Accounting, Finance, or Management preferred