A
Hiring companyAutodesk
Verified 4 days ago
Senior Technical Support Specialist
Bengaluru,IN,India Full-time On-site
About the role
Autodesk Construction Cloud Support team helps customers adopt BIM360, Revit, Navisworks and other Autodesk Construction Cloud applications. The Senior Technical Support Specialist resolves complex product issues via calls, cases and chat, leads a small support team, and contributes to knowledge base and product improvements. Bengaluru, India, on-site, 5‑7 years experience required, relocation to Bangalore required.
What you’ll do
- Respond to support requests via multiple channels and follow documented processes
- Manage personal backlog of support cases and prioritize critical issues
- Provide timely updates to customers and partners on issue progress
- Participate in product beta programs and testing events
- Contribute to internal knowledge base using KCS methodology
- Influence product improvements through feedback and investigations
- Collaborate with Client Services, Renewals, and Sales teams to resolve issues
What you’ll bring
- Bachelor's degree in Design, Engineering or Infrastructure or equivalent experience
- 5-7 years industry experience
- 1+ years team leadership
- 3+ years technology and customer support experience
- Proficient in Revit, Navisworks, Autodesk Construction Cloud/BIM360
- Experience supporting cloud/SaaS applications
- Proficient in CRM
- Strong verbal and written communication
Skills
RevitNavisworksBIM360SaaS supportCRMCustomer serviceTechnical troubleshootingKnowledge base
Education
Bachelor's degree