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Hiring companyWNS
Verified today
Assistant Manager - Process Training, Airlines Process, IATA, GDS, Travel, TMC
Vizag,India Full-time On-site
What you’ll do
- Train new hire batches on pre‑process and process domains, communications, soft skills and travel induction
- Manage early warning signals, provide feedback and create a coaching environment
- Oversee hiring, training performance metrics, certification and early production performance
- Generate and share training reports with internal stakeholders and clients
- Create and update training content based on Training Need Identification
- Conduct stakeholder communication and coordination during training and nesting phases
What you’ll bring
- +3 years travel experience
- +2 years training experience
- GDS knowledge (Amadeus or Sabre)
- Bilingual English communication
- Willing to work 24/7 schedule (6 days)
- Proficiency in MS Office
- Willing to work without weekend offs
Skills
Training deliveryTravel operationsGDS systemsCommunication skillsCoachingStakeholder managementProcess improvementMS Office