ServiceNow Engineer - ITOM

About the role

Fortive is seeking a ServiceNow Engineer - ITOM to support and advance its global ServiceNow environment, focusing on ITOM, CMDB/CSDM, Application Mapping, and Vulnerability Management. Based in Bengaluru East, Karnataka, India, the role involves designing and implementing ServiceNow solutions, ensuring configuration data integrity, collaborating with architects and stakeholders, and transitioning solutions to operations. The position is based in the Fortive Bangalore office with the option of remote work one day per week, with occasional national and international travel required.

What you’ll do

• Drive adoption and continuous improvement of ITOM, CMDB and CSDM, applying robust controls to ensure configuration data quality and accuracy across multiple sources.
• Design and implement ServiceNow Application Mapping to visualize and manage relationships between infrastructure components and business applications.
• Implement integrations between ServiceNow and other enterprise applications, especially those that enhance ITOM, CMDB, and Vulnerability Management capabilities.
• Define and enforce CMDB governance & data quality standards.
• Perform data audits, health checks, and reconciliation.
• Collaborate with stakeholders in ITSM, ITOM, Asset & Vulnerability to gather requirements and translate them into technical solutions for process alignment.
• Design and develop solutions on the ServiceNow platform, ensuring compliance with development standards, low-code/no-code, and configuration-not-customization best practices.
• Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.

What you’ll bring

• 3+ years of experience in ServiceNow development and administration, with proven expertise in ITOM, CMDB, Application Mapping, and Vulnerability Management.
• Deep understanding of ServiceNow MID-server architecture and its role in Discovery optimization, discovery patterns, Discovery schedules, Cloud discovery, and Event Management.
• Strong understanding of IT infrastructure—including servers, networks, storage, virtualization, and cloud services—for accurately modeling configuration items and their relationships within a CMDB.
• Track record of driving CMDB and CSDM adoption, preferably with evidence of applying controls around configuration data quality across multiple sources.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience integrating ServiceNow with other enterprise systems.
• Excellent problem-solving and communication skills.

Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field.