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Hiring companyAccenture
Verified today
HR Service Delivery Analyst
Mumbai, India Full-time On-site
About the role
HR Service Delivery team at Accenture delivers end‑to‑end workforce management solutions, handling employee data, benefits, onboarding and payroll processes. The Analyst acts as a subject‑matter expert, executing and improving HR administration tasks, supporting Australian clients, and training team members on SuccessFactors and Excel‑based reporting. Mumbai, On-site, shift work (9 am‑5 pm Australian time).
What you’ll do
- Analyze client HR processes and act as SME
- Execute HR admin tasks accurately and timely
- Train and mentor team members on process updates
- Escalate complex issues and propose improvements
- Maintain process documentation and compliance
- Perform root‑cause analysis and drive corrective actions
- Support client with onboarding, benefits, and performance admin
- Ensure customer satisfaction and data confidentiality
What you’ll bring
- 3-5 years HR experience
- Workforce administration (job changes, exits, leave)
- Strong MS Office and Excel skills
- Experience with SuccessFactors EC module
- Support for Australian clients, airline sector exposure
- Shift availability (9 am‑5 pm Australian time)
Skills
HR administrationSuccessFactorsExcel reportingProcess improvementClient supportTeam trainingRoot cause analysisData confidentiality
Education
Any Graduation