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Hiring companySBI Card

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Senior Manager - App Support ITSM

Gurugram, India Full-time On-site

About the role

SBI Card seeks a Senior Manager to lead IT operations support for internal apps, the SBIC website, and the SBI Mobile App in Gurugram. The role involves managing vendor teams, ensuring 24/7 monitoring, handling critical incidents, and driving automation to reduce outages. This is an on-site position based in Gurugram, India.

What you’ll do

  • Manage vendor partner teams for L1/L2 tasks and SLA maintenance
  • Oversee day-to-day IT Service Delivery and KPI adherence
  • Ensure 24/7/365 monitoring hub runs and handle proactive incidents
  • Identify single points of failure and setup high availability
  • Conduct monthly risk assessments for managed processes
  • Evaluate new technologies to improve user experience
  • Build measurement metrics through customer feedback
  • Ensure automation of manual tasks to reduce outages

What you’ll bring

  • 8-10 years overall experience
  • 5-7 years relevant team/domain experience
  • Bachelor's degree or equivalent from reputed institution

Nice to have

  • ITIL v3 certification
  • Service management admin experience
  • Experience in NBFC/BFSI industry or IT Infrastructure

Skills

ITIL v3Service ManagementVendor ManagementIncident ManagementRisk AssessmentProcess AutomationStakeholder ManagementProblem Solving

Benefits

  • Robust wellness and wellbeing program
  • Rewards and recognition program
  • Inclusive Health Benefits including Medical Insurance
  • Personal Accidental and Group Term Life Insurance
  • Annual Health Checkup, Dental and OPD benefits

Education

Beach or equivalent from reputed institution

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