Product Manager - Merchant Experience

About the role

Xplor’s Boutique Fitness Division seeks a Product Manager to own the self-serve merchant portal, enabling global gym owners and trainers to manage transactions, payouts, and account settings. Based in Pune, India, this full-time role focuses on reducing support tickets through intuitive design and AI-augmented product practices. The position requires balancing payments literacy with strong B2B SaaS experience.

What you’ll do

• Own strategy and roadmap for Xplor's self-serve merchant portal across global markets
• Define clear reporting and statements for merchants to view transactions and payouts
• Design self-service flows to deflect high-volume support requests
• Manage configuration portal capabilities for pricing, fees, and account settings
• Partner with design and engineering to ship intuitive experiences grounded in merchant needs
• Embed AI tools into the product lifecycle for synthesis, prototyping, and analytics
• Drive agile delivery with clear PRDs, user stories, and acceptance criteria
• Monitor product health via adoption, task success, and satisfaction metrics

What you’ll bring

• 3-4 years of product management experience
• At least 2 years building B2B SaaS, dashboard, portal, or self-serve products
• Strong product craft including discovery and design partnership
• Experience presenting complex financial data clearly to non-technical users
• Track record of improving adoption, engagement, or support-deflection metrics
• Comfort working with product analytics to understand behavior and measure impact
• Payments literacy to represent transactions, payouts, and fees accurately
• Hands-on proficiency with AI productivity tools like Claude or ChatGPT

Skills