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Hiring companySBI Card
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Senior Manager - Vendor Management (Collections)
Ahmedabad, India
About the role
SBI Card is a leading pure-play credit card issuer in India, and this Senior Manager - Vendor Management (Collections) role is based in Ahmedabad, India. The role manages channel partners handling tele-calling responsibilities for the assigned Collections portfolio, executing collection strategy, monitoring vendor performance, and ensuring compliance and business continuity. The position requires overall experience of 8-10 years with 5-7 years of relevant team handling/domain experience.
What you’ll do
- Execute collection strategy for the site, track performance and give inputs to PM
- Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
- Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level to identify gaps/issues
- Strategise and segment portfolio churning on dialer prioritizing at various cuts to improve efficiencies and performances
- Conduct call sampling across portfolio segments and share observations on call and portfolio quality with concerned stakeholders
- Manage uptime for all SBI Card collection systems at the vendor site and coordinate with internal stakeholders for business continuity
- Identify portfolio segments for initiation of legal approaches such as Mediation, Conciliation, Lok Adalat and arbitration
- Manage agency payouts in line with the business SLA model and ensure billing within defined timelines
What you’ll bring
- Post-Graduate/Graduate in any discipline
- Overall experience of 8-10 years
- Relevant team handling/domain experience of 5-7 years
- Credit Card knowledge along with good understanding of Collection Processes
- Knowledge of dialer strategies
- Experience of managing large distributed vendor teams
- Stakeholder Management competency
- Result Orientation competency
Skills
Credit Card knowledgeCollection ProcessesDialer strategiesVendor managementStakeholder ManagementResult OrientationProcess OrientationProblem Solving Skills
Benefits
- Wellness and wellbeing program supporting mental and physical health
- Rewards and recognition program
- Inclusive Health Benefits - Medical Insurance, Personal Accidental, Group Term Life Insurance, Annual Health Checkup, Dental and OPD benefits
- Comprehensive learning & development framework
Education
Post-Graduate/Graduate in any discipline