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Cluster Manager, Debt Management Services, SME
About the role
Debt Management Services - SME team at Bajaj Finance Limited focuses on managing and recovering debt portfolios. The Cluster Manager oversees portfolio quality, drives delinquent account rollbacks, and leads a team through regular monitoring and customer visits. Bhubaneswar, on-site, hybrid schedule not specified.
What you’ll do
- Maintain immaculate portfolio
- Deliver nil flows and rollback delinquent accounts from Bucket-0 & Bucket-2
- Personal visits to customers to identify causes of delinquency
- Regular follow-ups with team
- Constant monitoring of MIS and ensure smooth updating of SOAs
What you’ll bring
5-7 years experience in debt management
Nice to have
Practice emotional intelligence