Senior Manager Human Resources Service Center

About the role

Human Resources Service Center at FedEx India leads the delivery of total rewards, wellness, and mobility programs for a global workforce. The Senior Manager oversees operational execution, vendor governance, and compliance while partnering with HR COEs and business leaders. Hyderabad, India, On-site.

What you’ll do

• Manage and oversee operational delivery of total rewards, wellness, and mobility programs
• Lead GCS-based administration and support for compensation, benefits, and mobility services
• Ensure accurate, compliant execution of compensation activities and budget coordination
• Oversee global mobility operations including assignments, relocation, and immigration support
• Monitor program effectiveness using service metrics and employee feedback
• Partner with HR COEs, business partners, and vendors to align delivery with workforce priorities
• Govern vendor performance for wellness, mobility, and rewards providers
• Serve as senior escalation point for operational issues in compensation, wellness, and mobility

Nice to have

• Extensive experience in total rewards operations, mobility administration, wellness program delivery, or HR shared services
• Strong operational understanding of compensation, benefits, and mobility processes
• Experience managing governance, service delivery standards, compliance, and audit activities
• Proven ability to coordinate complex employee programs and vendor ecosystems
• Experience leveraging operational metrics and analytics to improve program effectiveness

Skills