Junior Customer Service Executive, Hybrid Network Services Service Delivery

About the role

Network Services Service Delivery team at Tata Communications ensures reliable installation support and network service configuration for enterprise and wholesale customers. The role handles order delivery, service activation, change management, and troubleshooting across MPLS networks, collaborating with field operations and stakeholders to meet SLA commitments. Chennai, hybrid work model, with occasional onsite coordination.

What you’ll do

• Deliver orders and service activation for enterprise customers
• Configure network services and ensure clean deployments within SLAs
• Conduct change management, turnup, and migration requests
• Perform testing, troubleshooting, and post‑provisioning validation
• Manage stakeholder and supplier communications to resolve queries
• Escalate issues proactively to maintain project timelines

What you’ll bring

• Relevant experience in network infrastructure project management
• Field experience with network installations
• Understanding of provisioning processes for telephone, internet, and data services
• Knowledge of switch and router configuration
• Familiarity with MPLS networks

Skills