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Hiring companyThermo Fisher Scientific
Verified today
Assistant Manager, Customer Service and Order Management
Mumbai,India,India Full-time
About the role
Thermo Fisher Scientific Customer Service team ensures seamless order fulfillment for chemicals, consumables and equipment. The Assistant Manager oversees order receipt, validation, SAP entry, back‑order hygiene and drives customer allegiance scores through workflow solutions and cross‑functional coordination. Mumbai office, on‑site work model, occasional travel for regional operations.
What you’ll do
- Support revenue attainment by managing back‑orders and coordinating with planning, procurement and commercial teams
- Oversee order processing from PO/web/email to SAP execution, ensuring pricing, taxation and promise dates
- Lead customer service initiatives, including order acknowledgment, shipment visibility and key account programs
- Design and execute Order Fulfillment Customer Allegiance Score improvement programs
- Deploy workflow solutions such as SAP enhancements, web‑order portal and centralized complaint system
What you’ll bring
- 3-5 years experience in order management or supply chain
- SAP ERP proficiency
- Lean, Six‑Sigma or Value Stream mapping experience
- Strong analytical and communication skills
Skills
Order ManagementSupply ChainSAP ERPLean Six‑SigmaCustomer ServiceAnalyticsCross‑Functional CoordinationWorkflow Automation
Education
Graduate/BE (Mechanical/Production) or MBA in Operations/Supply Chain