Senior Operations Analyst

About the role

Senior Operations Analyst (Client Reporting, AVP) at Deutsche Bank's DWS division in Bangalore. Responsible for timely, accurate creation and dispatch of complex client reports, serving as primary contact for client inquiries and coordinating with front office and other stakeholders. Plays key role in communication between functional teams, implementing process efficiencies, and maintaining relationships with internal and external parties. Handles ad‑hoc requests, run‑the‑bank services, portfolio launch documentation, fund manager comment reviews, and invoice processing. Escalates critical issues, reviews process effectiveness, documents workflows, and supports projects and presentations. Ensures compliance with internal/external regulations, SLAs, KRIs, KPIs, and quality measures. Requires strong analytical, financial modeling, and reporting skills, experience in asset management, and proficiency in MS Excel (macros) and PowerPoint. Preferred experience with FIS XP Dynamic Reporting, Bloomberg, DataStream, and knowledge of SCD. Fluent in English; German language beneficial. Offers best-in-class leave policy, gender-neutral parental leaves, childcare assistance reimbursement, certification sponsorship, employee assistance, comprehensive hospitalization insurance, accident and term life insurance, and health screening.

What you’ll do

• Timely, complete, and accurate creation of complex client reports, including coordination with the front office and handling client inquiries.
• Timely and accurate handling of ad-hoc requests and inquiries.
• Delivery of run-the-bank services and support for change-the-bank activities.
• Coordination of documents for portfolio launches and structural changes based on master data with the front office.
• Review of fund manager comments, organization of required translations, and invoice processing.
• Point of contact for front-office inquiries regarding investment committee meetings.
• Interface to marketing for reporting-related topics.
• Representation of all tasks within the functional team.
• Active and independent participation in internal and cross-functional projects and special tasks.
• Proactive and early escalation of potentially critical issues to stakeholders.
• Regular reviews of process efficiency and effectiveness to identify improvements and eliminate redundancies.
• Documentation of processes, workflows, and responsibilities (work instructions, flowcharts, OHB).
• Support in projects and preparation of presentations on special topics.
• Building and maintaining relationships with internal clients (e.g., front office) to serve as a contact point for time-sensitive, complex, or regulatory tasks.
• Ensures escalation of operational, regulatory, and other risks to functional and departmental leadership in Germany.
• Responsible for developing and implementing solutions to monitor and reduce risks within their area and in reporting, including BCM measures.
• Contributes to strategy development and implementation to ensure continuous process improvement and works with leadership to define change projects for process and service optimization.
• Maintains a client-focused approach.
• Applies all internal and external regulations/guidelines and agreed SLAs, KRIs, KPIs, and quality measures.

What you’ll bring

• Any training associated to asset management and banking.
• Strong analytical skills and communication abilities, financial modeling expertise.
• Bachelor’s degree from a recognized university (or equivalent) or plus.
• Professional experience in asset management required (solid knowledge of securities, derivatives, and metrics, especially risk and performance indicators).
• Several years of experience in report creation.

Nice to have

• Experience with FIS XP (especially Dynamic Reporting) is a plus.
• Knowledge of SCD, Bloomberg, and DataStream is a plus.

Skills

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Education

Bachelor's