Implementation Specialist, Single

About the role

The Implementation Specialist, Single at Weave guides new customers through onboarding, training, and activation of the Weave platform, serving as the primary point of contact from kickoff to go-live. Day-to-day work includes managing a portfolio of customers at various implementation stages, leading training and activation calls, configuring and troubleshooting the system, handling escalations, and driving adoption and long-term retention. This is a 100% remote, full-time role based in India, reporting to the Manager of Implementation, Single.

What you’ll do

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live
• Manage a portfolio of customers in various stages of onboarding
• Lead customer training and activation calls for Weave products
• Configure and activate Weave systems
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams
• Proactively manage customer expectations and communicate implementation milestones
• Handle customer escalations and adoption concerns
• Document customer interactions, implementation progress, and next steps

What you’ll bring

• 2+ years of experience in customer-facing roles
• Strong presentation and customer training skills
• Ability to manage multiple implementations simultaneously
• Excellent verbal and written communication skills
• Strong technical aptitude and ability to troubleshoot software workflows
• Strong organizational and time management skills
• Ability to build trust and influence customer behavior
• Demonstrated ability to drive customer adoption and outcomes

Skills