Customer Service Senior Analyst

About the role

Retirement Services team within Accenture Intelligent Insurance Operations helps insurers redefine customer experience and accelerate innovation through an intelligent operating model. The Senior Analyst conducts complex research, processes bulk request exceptions, drafts and routes client communications, ensures audit quality, and drives issue resolution while supporting process improvements. Bengaluru, India – on-site work model.

What you’ll do

• Analyze and solve increasingly complex problems
• Interact with peers, clients, and Accenture management
• Work with minimal instruction on daily tasks
• Impact own work and potentially others' work
• Act as individual contributor or oversee small team efforts
• Participate in rotational shift schedules
• Maintain client confidentiality and data security
• Ensure quality control standards are met

Nice to have

• 5-8 years experience in US retirement industry
• Experience with 401k, 403B, defined contribution plans
• Hands‑on processing and bulk request exception research
• Drafting and routing client communications
• Ensuring compliance with audit and regulatory standards
• Strong organizational and prioritization skills
• Ability to communicate complex issues concisely
• Participating in process improvement and automation initiatives

Skills