Associate / Sr Associate - Query Management

About the role

Customer Representative on the Operations team at FirstSource, delivering fast, friendly support to global customers via chat, phone and email. Handles large volumes of inquiries, resolves issues, updates case systems and escalates when needed while ensuring clear communication and professional integrity. Hyderabad, on-site, full-time role with potential for growth.

What you’ll do

• Manage high‑volume customer chats, calls and emails
• Address complaints, research issues and provide solutions within time limits
• Present and sell company services to customers
• Accurately update case management systems and spreadsheets
• Escalate issues when necessary
• Support other teams with complex issue resolution
• Maintain clear, professional communication in English

What you’ll bring

• Graduation or under‑graduation required
• Minimum 1 year experience for BTech/Masters candidates

Skills

Education

Graduation