Technical Account Manager

About the role

CloudSEK is an India-based cybersecurity product company on a mission to build the world's fastest and most reliable AI technology for real-time digital threat detection and resolution. The Technical Account Manager serves as the primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform. Day-to-day work includes acting as a trusted advisor to CXOs, CISOs, and partners through QBRs/ABRs/EBRs, triaging platform findings, conducting configuration reviews, driving product adoption, and owning renewals and upsell/cross-sell to grow NRR. This is a travel-intensive role based in Bengaluru, Karnataka, India, requiring at least 60% travel to customer sites.

What you’ll do

• Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
• Be a trusted advisor to clients and develop/execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
• Foster customer champions to drive advocacy and referrals, and source referrals for revenue generation and customer marketing events
• Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement, and triage platform findings to report threat insights to clients frequently
• Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues; act as a security analyst offering insights based on platform-generated threats
• Conduct configuration reviews and provide product enhancement recommendations
• Drive 100% adoption of CloudSEK's solutions with customer security teams and conduct independent product walkthroughs using battlecards/collateral
• Identify upsell/cross-sell opportunities, own renewals and expansion in assigned accounts, and ensure on-time renewals to reduce churn and increase NRR every quarter

What you’ll bring

• 3+ years of experience in the cybersecurity industry in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
• Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
• Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
• Working knowledge of cybersecurity concepts including threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
• Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
• Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support
• Strong executive communication and presentation skills able to run QBRs/ABRs/EBRs with CXO/CISO audiences
• Willingness to travel extensively (60%+) to customer sites

Nice to have

• Prior exposure to BFSI or other regulated-sector clients is a plus
• Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related)
• Relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
• Familiarity with SaaS security platforms and their integration into customer security workflows
• Consultative, advisory selling approach that balances customer advocacy with commercial outcomes
• Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback
• Proficiency with CRM tools for pipeline and account record management
• Strong stakeholder management and cross-functional collaboration skills

Skills

Benefits

• Competitive salary
• Flexible working hours
• Food, unlimited snacks and drinks available while at office
• Periodic team unwind activities involving games, fun, and soulful music
• Opportunity to develop and enhance skills while delivering meaningful work

Education

Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related)