Quality Assurance (Claims)

About the role

The Quality Assurance (Claims) role within Kroll Settlement Administration in Mumbai, India, supports the operations team with quality-related tasks including data entry, claim review, and audits. Day-to-day work involves conducting detailed analysis to identify trends and issues, performing quality checks against SOPs, creating feedback mechanisms, and producing reports with actionable improvements. The position also requires designing and refining testing processes to assess product or service quality, efficiency, and performance. The role is full-time and based in Mumbai, India.

What you’ll do

• Conduct detailed analysis to identify trends, issues, and areas for improvement in the quality management process
• Perform quality checks for various processes to ensure adherence to established SOPs
• Create feedback mechanisms to cascade feedback and improve domain knowledge
• Support updating and maintaining quality standards and procedures
• Foster a culture of continuous improvement by identifying inefficiencies and suggesting process enhancements
• Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements
• Design tests that assess product or service quality, efficiency, and performance through creative brainstorming of testing processes

What you’ll bring

• Excellent verbal and written communication skills
• Consultative and solution-oriented mindset
• Ability to manage multiple priorities
• Team player committed to fostering a team environment
• Analytical skills
• Attention to detail
• Problem-solving abilities
• Technical proficiency

Skills