About the role

Weblee Technologies, a custom WordPress and CMS web design firm, delivers enterprise‑grade sites and eCommerce solutions worldwide. The Senior Customer Support Associate resolves client issues, manages support tickets, and ensures smooth onboarding of new users, acting as the primary liaison for technical and service inquiries. Kolkata, West Bengal, on-site role with accommodation and travel assistance provided.

What you’ll do

Handle inbound customer inquiries via phone and email
Troubleshoot technical issues related to web platforms
Document support cases and follow up for resolution
Provide product usage guidance and best practices
Coordinate with development teams for escalated issues

What you’ll bring

Higher Secondary or Graduation
Excellent English communication

Nice to have

0-2 years experience in customer support or related field

Skills

Customer SupportTechnical TroubleshootingCommunication SkillsTicket Management

Benefits

Performance based incentives
2 weekly offs - consecutive rotational
Loyalty Bonus