About the role

Reltio, an SAP company, seeks an Advanced Customer Engineer to ensure customer success with its Context Intelligence Platform. The role involves resolving complex technical issues, debugging UI/APIs, and collaborating with engineering teams to maintain platform stability. This position is based in Bangalore and requires participation in a 24x7 on-call rotation.

What you’ll do

Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting
Develop and implement algorithms/techniques for solving problems in a high-volume and high-availability environment
Take complete ownership of knowledge of Reltio Platform features, components, and integrations
Build and implement scalable and accurate monitoring and metric tools and frameworks
Analyze customer needs and software requirements to determine configuration accuracy in solving issues and incidents
Provide quality technical support assistance, resulting in high customer satisfaction
Monitor performance, stability, and consistency of the Platform to facilitate well-rounded decision-making
Participate in a 24x7 on-call rotation and provide after-hours support for critical customer and platform issues

What you’ll bring

Bachelor of Science degree in computer science or equivalent
5+ years of experience
2+ years developing on large-scale enterprise systems
Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
Understanding of API design principles, authentication mechanisms, and integration
Knowledge of web UI development with JavaScript frameworks
Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology
Experience with NoSQL databases and distributed indexes

Skills

object-oriented designdata structuresalgorithm designproblem-solvingcomplexity analysisAPI designNoSQL databasescloud technology

Education

Bachelor of Science degree in computer science or equivalent