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Associate Site Reliability Engineer Specialist
PUNE, INDIA Full-time
About the role
Global Payments is seeking an Associate Site Reliability Engineer Specialist to join the Experience & Portals Application Operations team in Pune, India. The role focuses on ensuring the reliability, availability, and performance of production applications and cloud infrastructure, leading a team of 6-8 SREs/Production Support Analysts, and driving operational excellence through automation and continuous improvement. You will collaborate cross-functionally to support critical business services, troubleshoot production issues, and shape the future of global commerce.
What you’ll do
- Lead a team of 6-8 Site Reliability Engineers/Production Support Analysts responsible for ensuring availability, stability, and performance of business-critical applications and infrastructure
- Lead critical incident management activities and coordinate resolution efforts across multiple teams/applications
- Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents
- Define and track operational KPIs, SLAs, SLOs, and service health metrics
- Improve Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)
- Drive automation initiatives to reduce manual operational effort
- Implement proactive monitoring, alerting, and observability solutions
- Support CI/CD and DevOps initiatives to enhance deployment reliability
What you’ll bring
- 8 to 10 years of experience in Production Support, Application Support, SRE, or similar IT operations role
- Minimum 2-3 years of experience leading support or SRE teams
- Strong knowledge of Java/J2EE applications
- Experience supporting Spring Boot and Microservices architectures
- Understanding REST APIs and application of troubleshooting techniques
- Experience analyzing application logs and performance bottlenecks
- Working knowledge of Google Cloud Platform (GCP) and Java-based applications
- Hands-on experience with databases such as Cloud SQL, SQL Server, Big Query, Firestore, and MongoDB
Skills
Java/J2EESpring BootMicroservicesREST APIsGoogle Cloud PlatformCloud SQLBig QueryFirestore