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Hiring companySBI Card
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Manager - Vendor Management, Collection Telecalling
New Delhi, India
About the role
SBI Card, a leading pure-play credit card issuer in India, is hiring a Manager - Vendor Management, Collection Telecalling in New Delhi, India. The role manages channel partners handling telecalling responsibilities for the assigned Collections portfolio, executing collection strategy, monitoring vendor performance, and ensuring compliance. The position requires overall experience of 5-8 years with relevant team handling/domain experience of 3-6 years.
What you’ll do
- Execute collection strategy for the site, track performance and give inputs to PM
- Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
- Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level to identify gaps/issues
- Strategise and segment portfolio churning on dialer prioritizing at various cuts to improve efficiencies and performances
- Conduct call sampling across portfolio segments and share observations on call and portfolio quality with concerned stakeholders
- Manage uptime for all SBI Card collection systems at the vendor site and coordinate with internal stakeholders for business continuity
- Identify portfolio segments for initiation of legal approaches such as Mediation, Conciliation, Lok Adalat and arbitration
- Ensure necessary training/certifications for tele calling staff in line with compliance requirements
What you’ll bring
- Overall experience of 5-8 years with relevant team handling/domain experience of 3-6 years
- Post-Graduate/Graduate in any discipline
- Credit Card knowledge along with good understanding of Collection Processes
- Knowledge of dialer strategies
- Experience of managing large distributed vendor teams
- Stakeholder Management competency
- Result Orientation competency
- Process Orientation and Problem Solving Skills
Skills
Credit Card knowledgeCollection ProcessesDialer strategiesVendor team managementStakeholder ManagementResult OrientationProcess OrientationProblem Solving
Benefits
- Robust wellness and wellbeing program supporting mental and physical health
- Well curated bouquet of rewards and recognition program
- Inclusive Health Benefits including Medical Insurance, Personal Accidental, Group Term Life Insurance, Annual Health Checkup, Dental and OPD benefits
- Comprehensive learning & development framework for overall employee development
Education
Post-Graduate/Graduate in any discipline