About the role

Cencora is seeking an Administrator III to support operations within the EDI environment in the healthcare industry. The role involves monitoring, investigating, and resolving issues within the Cencora production multi-platform Electronic Data Interchange (EDI) environment, communicating with external trading partners and internal stakeholders to drive issue resolution and process improvement. Responsibilities include providing production support, analyzing and resolving common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues; working closely with business users and partners; monitoring transactional activity; ensuring business‑critical EDI transactions are received, sent, and delivered and SLAs are met; using standardized tools, SOPs, and rule sets; developing and optimizing business processes for partner onboarding; and supporting other EDI teams with day‑to‑day issues and project activities. Candidates must have 4+ years of experience in B2B integration, implementation, and support utilizing EDI products, strong experience with IBM Sterling Integrator or Axway B2B Interchange, and experience with ANSI X12 and EDIFACT formats. Knowledge of SAP IDOC data‑related issues, business flow development, and troubleshooting is required. A Bachelor’s Degree in Computer Science, Information Technology or related discipline is required, with preferred certifications including Salesforce Certified Administrator, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified IT Professional, and ITIL/ITSM Certifications.

What you’ll do

Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues.
Work closely with business users and partners for the resolution of production issues.
Monitor transactional activity within the Cencora multi-platform/multi-environment EDI system.
Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met.
Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle.
Develop and optimize business processes in support of partner onboarding and other EDI organizational tools.
Support other Cencora EDI teams with both day-to-day issues and project activities.

What you’ll bring

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Nice to have

Salesforce Certified Administrator
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified IT Professional
ITIL, ITSM Certifications

Skills

Critical ThinkingDetail OrientedImpact and InfluencingInterpersonal CommunicationMultitaskingProblem SolvingTime ManagementUnderstanding of ANSI X12 EDI standards and knowledge of EDI IntegrationUnderstanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox support, SLAsUnderstanding inter-connection of applications (Enterprise Application integration) in a production environmentExperience in analyzing, reporting transaction failures, file delivery failure IssuesGood communication, reasoning, and analytical skillsUnderstanding of EDI transactions, ITX mapping knowledge, B2b Integration, business process analysis/developmentKnowledge of IBM Sterling B2B Integrator Dashboard and different sections inside the tool to handle Production Support scenariosExperience with Axway B2BI, Lightwell B2B FrameworkExperience with Oracle databaseExperience with SQL Developer

Education

Bachelor's