JP
Hiring companyJio Platforms Limited
Verified today
Customer Care Executive Voice B
Pathankot
About the role
Customer Care Executive Voice_B at Jio Platforms Limited in Pathankot delivers voice-based customer service within the Customer Service department. Day-to-day work includes managing rostered customer interactions, resolving queries within agreed timelines, handling outbound campaigns, and updating product, system, process, and policy knowledge. The role requires 6 months to 2 years of experience with a minimum of 6 months in a BPO setting.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
What you’ll bring
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
- Minimum 6 months experience in BPO
Skills
Local languageBasic computer skillsProblem solvingCustomer focusTechnical orientationAttention to detailService mindsetBPO experience
Education
10 + 2 / Graduation degree in any discipline