JP
Hiring companyJio Platforms Limited
Verified today
State Relationship Manager Metro
Jammu
About the role
State Relationship Manager Metro at Jio Platforms Limited in Jammu manages the customer lifecycle for enterprise business customers within the Customer Service department. Day-to-day duties include tracking retention and churn for allocated accounts, handling day-to-day customer management operations, interfacing with customers on changing needs, managing enterprise products and services, maintaining compliance through user and site verification, following up on outstanding bills, and resolving customer issues and complaints within defined turnaround times.
What you’ll do
- Handle customer life cycle for enterprise business customers
- Track retention of customers for allocated set of accounts
- Direct or handle day-to-day customer management operations
- Track churn rate for allocated set of accounts
- Interface with customers and track any changes in customer needs
- Manage entire gamut of enterprise products and services
- Maintain compliance for all corporate accounts through user and site verification
- Follow up for closure of outstanding bills for all enterprise business products
What you’ll bring
- MBA / PGDM education
- 6 - 10 years of experience
- Knowledge of customer business
- Negotiation skills
- Communication skills
- Presentation skills
- Query handling skills
- Attention to detail
Skills
Customer business knowledgeNegotiationCommunicationPresentationQuery handlingAttention to detailStakeholder managementEnterprise product management
Education
MBA / PGDM