Technology Support Engineer

About the role

Technology Support team at Accenture ensures operational stability of business systems. The role resolves incidents, creates and executes Requests for Change, and updates knowledge base articles to streamline troubleshooting. Based in Bengaluru, India, on-site work model.

What you’ll do

• Resolve incidents and problems across multiple business system components
• Create and implement Requests for Change to improve system functionality
• Maintain and update knowledge base articles for troubleshooting
• Collaborate with vendors and internal service management teams for issue analysis and resolution
• Lead efforts to improve incident resolution processes and team productivity
• Mentor junior team members

What you’ll bring

• 8+ years incident management experience
• Proficiency with RFC processes
• Vendor coordination experience
• Knowledge base article creation
• Strong problem‑solving skills
• Excellent communication across teams

Skills