People Operations Specialist

About the role

Couchbase is the operational data platform for AI, empowering enterprises to bring data to life across mission-critical, analytical, mobile, and AI workloads. As a People Operations Specialist in Bangalore, India (Hybrid), you will manage day-to-day transactional, compliance, and lifecycle HR operations while actively participating in projects that transform how that work gets done. Your day-to-day balances hands-on People Ops support with AI-forward initiatives, leveraging company-approved AI tools to automate data processing, streamline administrative workflows, and eliminate routine manual tasks, while applying human judgment, empathy, and oversight to complex, high-touch situations.

What you’ll do

• Leverage AI utilities and internal agents to fast-track data entries, record updates, and status changes across the ATS (Greenhouse) and HRIS (UKG), ensuring impeccable data integrity.
• Utilize AI prompting skills to draft offer letters, generate process documentation, spin up new job requisitions, and coordinate complex travel logistics.
• Prompt AI tools to develop, refresh, and maintain onboarding/offboarding materials, standard operating procedures, and company intranet pages to optimize People Ops workflows.
• Use advanced search and AI tools to rapidly synthesize employment law updates and compliance requirements.
• Serve as the final human gatekeeper to audit and validate AI-generated outputs, compliance forms (Background checks, EEO, I-9, E-Verify), and critical legal or policy document drafts.
• Own end-to-end onboarding and offboarding execution, facilitate live orientation sessions, conduct new-hire document collection, and partner with Payroll & Benefits to manage enrollment, changes, and
• Partner closely with People Partners and Total Rewards on delicate employee relations cases, sensitive leaves of absence, annual merit review cycles, and global mobility logistics requiring human empa
• Act as the go-to resource and Tier 2 escalation point for complex employee inquiries, manage ticket routing, and provide coverage across global regions as needed.

What you’ll bring

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred).
• 2+ years of experience within People Operations, HR Generalist, or Global Mobility environments.
• Direct experience navigating ATS, HRIS (e.g., UKG), and ticketing platforms (e.g., Zendesk, ServiceNow).
• High proficiency (or an eager, proven willingness to rapidly master) generative AI workflows, including advanced prompting techniques and platform utilization (e.g., custom Gems, Projects, specialized
• Sharp critical eye for content validation, specifically knowing how to spot AI hallucinations, verify legal accuracy, and enforce data privacy boundaries.
• Strong documentation mindset with a passion for creating structure out of chaos and optimizing human-to-AI handoffs.
• Uncompromising ethics regarding confidential employee information and data privacy regulations.
• Strong written and verbal communication skills paired with a customer-centric mindset to support a world-class global team.

Skills

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
• Financial Planning - Retirement program and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.

Education

Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred).