Senior Sales Engineer

About the role

Zendesk is seeking a Senior Sales Engineer to sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. You will own the technical strategy for global customer engagements, acting as a strategic advisor to C-suite and engineering leadership while architecting Agentic AI workflows and LLM deployments. This hybrid role is based in Karnataka or Maharashtra, India, and requires 30-50% annual travel.

What you’ll do

• Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and mod
• Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments, translating complex system requirements into scalable pilots and proofs-of-concept
• Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components for regional teams and Systems Integrat
• Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution, architecting secure, scalable topologies leveraging Zendesk APIs, webhook frameworks,
• Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future road

What you’ll bring

• Bachelor's degree in a related highly quantitative technical discipline
• 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments
• Deep expertise with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures
• Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment
• Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems
• Ability and willingness to travel between 30% and 50% annually
• Physically located in and planning to work from Karnataka or Maharashtra, India

Nice to have

• A Master's degree or professional technical cloud/AI certifications
• Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship)
• Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators
• Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders

Skills

Education

Bachelor’s degree in a related highly quantitative technical discipline is required.