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Associate Process Manager
About the role
eClerx Services, a global leader in productized services, seeks an Associate Process Manager to drive operational excellence in Mumbai. The role focuses on streamlining end‑to‑end processes, leveraging data analytics and automation to enhance efficiency and quality. You will collaborate with cross‑functional teams, map workflows, identify bottlenecks, and implement continuous improvement initiatives. Key responsibilities include monitoring performance metrics, reporting insights to stakeholders, and ensuring adherence to industry standards and internal policies. The ideal candidate brings a strong analytical mindset, experience in process mapping and workflow automation, and a proven track record of delivering measurable results. A bachelor’s degree in Business, Operations, or a related field, coupled with at least two years of process‑management experience, is required. Knowledge of Six Sigma or similar methodologies and proficiency with data‑analysis tools will be advantageous. eClerx offers a supportive work environment, competitive compensation, comprehensive benefits, and opportunities for professional growth. Join a team that values innovation, collaboration, and continuous improvement, and help shape the future of business‑process services.
What you’ll do
- Lead process improvement initiatives
- Monitor KPIs and report performance
- Collaborate with cross-functional teams
- Ensure compliance with standards
What you’ll bring
- Bachelor's degree in Business/Operations
- 2+ years in process management
- Strong analytical skills
Nice to have
- Experience with workflow automation tools
- Knowledge of Six Sigma principles