Senior Product Manager, UPI Product

About the role

Paytm's Unified Payments Interface (UPI) offering team builds AI-powered payment experiences. The Senior Product Manager defines strategy, builds autonomous AI agents for payments, dispute resolution and personalized insights, and collaborates with engineering, data science, design and risk teams. Noida, on-site, hybrid schedule as defined by team.

What you’ll do

• Define product strategy and roadmap for AI-powered UPI experiences
• Build autonomous AI agents for payments, dispute resolution, customer assistance and transaction recommendations
• Collaborate with engineering, data science, design and risk teams to deliver AI-first products
• Leverage LLMs, AI agents and workflow automation to improve user engagement and operational efficiency
• Drive experimentation using analytics, customer insights and A/B testing
• Ensure compliance with NPCI guidelines, privacy and responsible AI practices

What you’ll bring

• 3-8 years product management experience in FinTech, Payments or AI products
• Understanding of UPI, digital payments and banking ecosystems
• Experience with Generative AI, LLMs, Agentic AI frameworks and AI product development
• Strong analytical skills with SQL and product analytics tools
• Excellent stakeholder management and execution capabilities

Skills