KH
Hiring companyKyndryl Holdings
Verified today
Technical Consultant – Scale Specialist Lead (Intune/Windows – Tenant‑to‑Tenant)
Bangalore, Karnataka, India Full-time Remote
About the role
Kyndryl is seeking a Technical Consultant – Scale Specialist Lead (Intune/Windows – Tenant‑to‑Tenant) to serve as the offshore specialist leader for tenant‑to‑tenant endpoint migration readiness and escalation support. You will guide Scale squads and the Factory through device migration sequencing, Intune re‑enrolment impacts, Autopilot/join‑state considerations, and remediation patterns, standardizing solutions and providing rapid escalation leadership during cutover windows. The role is based in Bangalore, Karnataka, India, and operates remotely within a follow‑the‑sun model where each scale team works an 8‑hour shift scheduled across a 24‑hour global working day.
What you’ll do
- Provide endpoint readiness guidance and risk assessments for migration waves
- Act as escalation authority for complex device migration failures and root cause analysis
- Define and maintain runbooks for common remediation scenarios (enrolment failures, compliance issues, profile/application targeting problems)
- Coordinate dependencies with Identity and Security teams (device trust and access controls)
- Support cutover events with rapid triage and stabilisation leadership
- Maintain known‑issues and fixes catalogue; reduce recurring defects through standard patterns
- Provide validation criteria and evidence standards for endpoint readiness and post‑migration acceptance
- Support the Factory discipline leads by improving troubleshooting playbooks and telemetry standards
What you’ll bring
- Delivered tenant‑to‑tenant endpoint migration work in production (Intune/Windows specialism mandatory)
- Deep Intune operational expertise and troubleshooting competence
- Practical understanding of device join state and provisioning concepts relevant to tenant transitions
- Proven ability to create runbooks, validation steps and known‑fix playbooks for repeatable execution
- Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required
- Strong documentation discipline and evidence‑first practices
- Ability to coach engineers and improve delivery maturity at pace
Skills
Intune operationsWindows endpoint migrationTenant‑to‑tenant migrationDevice join stateProvisioning conceptsRunbook developmentPowerShell scriptingEvidence‑first practices