Delivery and Ops Executive - Learning

About the role

The Delivery and Ops Executive - Learning role is based in India and operates remotely, focusing on the smooth, efficient, and consistent delivery of professional learning and training programs. Day-to-day, you will manage end-to-end learning operations across public and private initiatives, coordinating learners, instructors, schedules, and logistics while maintaining accurate operational data, reports, documentation, course information, and certification records across multiple platforms. You will collaborate with internal teams, instructors, learners, customers, and channel partners in a global environment, supporting process improvements and operational efficiency for the Learning & Coaching leadership team.

What you’ll do

• Support the end-to-end administration and operational delivery of public and private training programs.
• Coordinate learner enrollments, training schedules, session logistics, classroom requirements, and instructor availability.
• Manage learner communications, including invitations, reminders, scheduling information, and course-related updates.
• Maintain accurate training records, schedules, and operational data within Salesforce and other relevant systems.
• Create and maintain operational reports, dashboards, documentation, and knowledge resources as required.
• Publish and maintain course schedules and certification or training information across relevant partner and certification portals.
• Support the maintenance of course catalogs, training materials, content, and related documentation.
• Maintain trainer credentials, certification records, accreditation information, and associated requirements.

What you’ll bring

• Bachelor's degree in Business Administration, Management, Education, or a related discipline.
• 3–6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar function.
• Strong organizational and coordination skills to manage multiple programs, schedules, stakeholders, and deadlines simultaneously.
• Excellent written and verbal communication skills with confidence interacting professionally with learners, instructors, customers, partners, and internal teams.
• Exceptional attention to detail and ability to maintain accurate operational records, reports, schedules, and documentation.
• Strong ownership and follow-through with the ability to work independently and proactively ensure activities are completed on time.
• Ability to collaborate effectively in a fast-paced, global environment across different teams, locations, and time zones.
• Proactive, adaptable, and solutions-oriented approach to handling changing priorities and operational challenges.

Nice to have

• Previous experience supporting professional training, certification programs, corporate learning, or customer-facing training operations.
• Experience working with CRM, LMS, or other learning and operations platforms; hands-on Salesforce experience is an advantage.

Skills

Benefits

• Exposure to enterprise learning programs, certification initiatives, partner operations, and cross-functional delivery.
• Opportunity to work with modern CRM, LMS, and learning operations platforms.

Education

Bachelor's degree in Business Administration, Management, Education, or a related discipline.