ICM Training Analyst

About the role

The ICM Training Analyst role sits within Global Business Resilience (GBR), Corporate Security at Cognizant, supporting the Global Training & Awareness Lead to deliver and scale the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM). Day-to-day, you will design and build crisis exercise scenarios (including AI-specific scenarios), prepare and deliver executive tabletop exercises and briefings, produce exercise materials, maintain trackers and ServiceNow records, and manage intranet/web content. This is a remote position based in Bangalore, Karnataka, India.

What you’ll do

• Support the design and build of crisis exercise scenarios under the direction of the Programme Lead, across emerging risk areas including cyber, geopolitical, and operational threats.
• Support the development of AI-specific crisis scenarios — such as model misuse, AI-enabled cyberattacks, and AI system failures — helping equip leadership to anticipate and respond to the risks of an
• Support the preparation and delivery of executive tabletop exercises and briefings, including presenting content and capturing outcomes and actions.
• Design clear, professional presentation material and engage confidently with senior stakeholders across GBR and Corporate Security.
• Produce exercise materials — scenario narratives, injects, facilitation guides, pre-reads, and polling content — to a consistent, high-quality standard.
• Maintain exercise trackers, evidence folders, and artefacts to agreed standards, and support programme tracking, governance, delivery-readiness checks, and validation of IRT orientation data.
• Maintain programme content and platforms — including web and intranet pages — and administer ServiceNow records and attachments, maintaining data integrity across systems.

What you’ll bring

• Experience in programme coordination, training and exercise support, business resilience, crisis management, or a closely related discipline (typically 3–6 years).
• Confident communicator and presenter, comfortable engaging and presenting to senior stakeholders.
• Strong organisational skills with meticulous attention to detail and a commitment to data integrity.
• Proficiency with ServiceNow, Microsoft Excel, Microsoft 365 / Teams, intranet / web content, and PowerPoint.
• A bachelor’s degree or equivalent practical experience.
• A strong sense of ownership, desire to create meaningful outcomes, and passion for work that serves a greater good.
• Embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It.

Skills

Education

A bachelor’s degree or equivalent practical experience.