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Securities Services - Client Services - Associate
About the role
The Client Service and Solutions team at JPMorgan Chase Bank seeks a Securities Services – Client Services Associate to partner with business units and global clients, managing end‑to‑end relationships and ensuring optimal product solutions. The role involves coordinating with Sales, Product, Operations, and Technology teams to resolve client queries, drive process improvements, and support new product development. The associate will serve as the primary escalation point, deliver compelling presentations, and champion technology adoption to reduce manual tasks. Strong communication, program management, and analytical skills are essential, along with 8+ years of experience in client‑facing roles and proficiency in Microsoft Office tools.
What you’ll do
- Support strategic definition and configuration of optimal solutions.
- Ensure operational issues recorded and remediated.
- Deliver oral and written presentations.
- Establish forums to coordinate across Product Solutions team.
- Resolve relationship and account level queries.
- Serve as escalation point for Ops teams.
- Keep awareness of latest product, process, business and market updates.
- Implement process improvement to enhance efficiency.
- Enable technology adoption to reduce manual intervention.
- Collaborate with wider teams across all regions.
What you’ll bring
- 8+ years overall work experience.
- Excellent verbal and written communication.
- Strong attention to detail and problem solving.
- Proficient in Microsoft Excel, PowerPoint, SharePoint, Project.
Nice to have
Knowledge of Global Custody or Fund Services.