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Hiring companyThomson Financial
Verified today
Commercial Account Specialist Sales Renewals
India, Hyderabad, Telangana Full-time Hybrid
About the role
Thomson Reuters is seeking a Commercial Account Specialist - Sales Renewals to empower account executives and managers with key insights and data while managing customer renewals with precision. Based in Hyderabad, Telangana, India, you will serve as a trusted point of contact for sales, renewal, and support inquiries, analyze customer data to uncover trends, and help shape strategic initiatives. This full-time role operates on a hybrid work model with office presence twice a week and a shift timing of 12:00 PM to 9:00 PM.
What you’ll do
- Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights
- Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks
- Track and manage all customer renewals, ensuring timely and accurate processing
- Prepare and send out quotes, contracts, and other necessary documentation
- Serve as a point of contact for customers regarding sales, renewal, and support inquiries
- Provide regular updates to the sales team and management on sales, renewal status and performance metrics
- Communicate with customers regarding upcoming renewals, addressing any questions or concerns
- Analyze customer data to identify trends and opportunities for improvement
What you’ll bring
- 5+ years experience in account management, retention & renewals, sales, or a related field
- Excellent communication and interpersonal skills
- Professional fluency in English and ability to communicate at the executive level with customers
- Proficiency in CRM software (Gainsight/Salesforce) and sales tools
- Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services
- Ability to find solutions to difficult or complex issues by defining the problem, determining the cause, identifying/prioritizing/selecting alternatives and then implementing
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Ability to work effectively with cross-functional teams
Skills
CRM softwareSalesforceGainsightNegotiationAccount managementRenewals managementCross-functional collaborationData analysis
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement