Senior IT Support Specialist

About the role

Senior IT Support Specialist at CANPACK Group (GGH entity) maintains and supports the IT infrastructure to ensure optimal performance, security, and reliability while minimizing downtime. Day-to-day work includes diagnosing and resolving technical issues across PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV, and access control systems; configuring, installing, testing, and patching hardware and software; leading technology initiatives and training IT staff; managing hardware/software inventory and documentation; coordinating with remote IT teams or vendors; and participating in investment projects and budget planning. Location is Unnao, UP, with the role initially deputed in Aurangabad/Nuh for the first year before moving to Unnao once the plant is set up.

What you’ll do

• Demonstrate expertise in standard IT processes and procedures, with a thorough understanding of how various IT infrastructure elements function and interact, and provide constructive feedback and reco
• Enhance the technology experience by demonstrating to users how to maximize productivity and efficiency through optimal technology usage
• Train IT staff on effective troubleshooting and problem diagnosis
• Lead corporate technology initiatives, oversee implementations of new technologies, prepare teams for their use, and provide ongoing support throughout the technology lifecycle
• Participate in investment projects, support annual budget planning, and monitor actual expenditures
• Project manage retrofits for equipment such as PCs, monitors, RF scanners, kiosks, printers, UPS's, AV, etc., and deliver high-quality onsite and remote support to end users, including senior executiv
• Diagnose and resolve technical issues involving PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV cameras, time and attendance and access control systems efficien
• Configuration, installation, testing, patching of the above-mentioned hardware and related software

What you’ll bring

• Bachelor/Master Degree (desirable) - BSc or MSc degree in IT, electronics, electrical engineering, or automation
• 12-15 years of hands-on experience
• Knowledge of Information Technologies (fundamental concepts, systems, platforms, tools, and technologies, hardware, software, and services), including the widespread application of IT in manufacturing
• Understand concepts of server, desktop, application, and virtualization
• Understand the purpose and function of fundamental communication system hardware, including end user devices, switches, routers, cabling, wireless access points
• Advance knowledge of Windows 10/11
• Experience with ITSM systems
• Familiarity with enterprise imaging and updating tools, TCP/IP network understanding, and familiarity with ITIL

Skills

Education

Bachelor/Master Degree (desirable) - BSc or MSc degree in IT, electronics, electrical engineering, or automation