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Hiring companyAccenture
Verified today
Delivery Operations Team Lead
Chennai, India Full-time On-site
About the role
Delivery Operations team at Accenture transforms banking operations into agile, resilient models. Leads end‑to‑end service delivery, manages workload, stakeholder performance metrics, and drives quality analysis and RCA. Based in Chennai, on‑site work model, overseeing multi‑location teams and client relationships.
What you’ll do
- Manage service delivery operations and SLA adherence
- Oversee daily team workload and ensure seamless delivery
- Connect with internal and external stakeholders on performance metrics
- Handle hiring, training, engagement, rewards, promotions, and feedback
- Improve client service and maintain governance documentation
- Implement technology and process improvement tools
- Plan contingency and ensure resiliency
- Drive team engagement and fun activities
What you’ll bring
- 7-11 years experience
- Chargebacks or disputes handling
- Knowledge of debit and credit card products
- Reconciliation and indexing expertise
- Representments and pre‑arbitration processing
- Credit bureau dispute experience
- People and operations management
- MIS and reporting
Skills
ChargebacksDispute ManagementBanking OperationsPeople ManagementMIS ReportingStakeholder ManagementQuality AnalysisProcess Improvement